Your credit card will be charged 24-72 hours after you place your order with us. We have a pre-payment policy to protect ourselves from fraudulent orders.

For a limited time, shipping is FREE to the 48 contiguous states. Due to high shipping rates to Alaska and Hawaii, please call us at 866-974-3415 for a custom quote for shipping rates to Hawaii and Alaska.

We do not have a retail store. Selling online allows us to offer a much larger selection of products and this allows us to have better prices than most retail stores.

Most order will ship out within 1-5 business days after funds have been verified and cleared. The delivery date depends on your location but is generally 7-10 business days.

Yes, we accept orders via mail with checks or money orders. Please print out your shopping cart page, shipping information page and biling information page and mail all 3 pages to us at the address above. Be sure that you include the correct “ship to” address.

We do not assemble furniture. Please check your area for a local assembly service or you may contact a nationwide assembly company called The Impact Resource Group. They can be reached at 800-978-2669. Please do not schedule an assembly appointment with the Impact Resource Group until all your furniture items have been received.

Please read below for shipment information:

a) UPS and Fedex Deliveries

Whenever possible, we ship via UPS or Fedex. UPS and Fedex will normally deliver items to your doorstep when possible. Packages under 130 pounds usually ship via UPS or FEDEX. Please note that UPS and Fedex will NOT notify your prior to delivery.

b) Truck Deliveries

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers for packages over 130 pounds. Delivery by trucking companies is a “Tailgate Delivery” only; meaning that the driver will move the items to the back of the truck only. At that point, you will need to move the item/s into your building or residence. Please make sure you have the needed help to move heavy items into your residence or office. Inside delivery by trucking companies is an additional charge. If you require inside delivery or a lift gate, please call us for a delivery quote.
A signature is required at the time of the delivery. You must inspect all cartons and note any damages to the carton if you see any. Common carrier truck deliveries are performed Monday through Friday only. An appointment by telephone is usually scheduled by the freight carrier, however an appointment is not guaranteed.

Yes, for an additional fee, we can arrange an inside delivery. Fees will vary depending on your situation. Please call us with any inside delivery questions you may have.

Sorry we cannot ship to APO/FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.

Most of our suppliers will ship to Canada, Hawaii and Alaska. Please call us for a freight quote as there will be additional freight fees.

All products are covered by the manufacturer’s warranty and vary by supplier. Please contact us for help with any warranty issues for products you purchased through our company.

In the rare event that you experience damage in your shipment, please be sure to note it on the delivery paperwork that you sign. Contact us immediately. If the carton is severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement order to be sent out. In the event a replacement is delivered to you before the original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.

If we are able to cancel your order before it is manufactured and/or shipped, there is no charge for the cancellation. If the product has been manufactured or shipped, you will be responsible for all inbound and outbound shipping charges and the restocking fee of 15%. These charges will be deducted from your refund.

Generally on all items the return policy is that you are responsible for round trip freight (inbound and outbound) if the furniture has been shipped. A 15% restocking fee is also deducted from your refund. On FREE shipping items, the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by Epic Office Furniture.

Sorry, we cannot accept returns for assembled merchandise. All returns must be in the original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the warehouse receives the returned item.

Please be careful when ordering your furniture and let us know if we can help you in selecting the right furniture for your situation.

We do our best to accurately show the finish colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card difference and printing variations.

Only orders delivered to California are taxed at the counties current tax rate.

Yes, we can phone orders. Please call us and our customer service representatives will take your order over the phone.

Parts are listed in the assembly manual. If there are any missing parts, please call us with the part number that is listed in the assembly manual and we will ship the parts out to you immediately.

No. We do not sell, rent or exchange customer information to any third party.

Yes, your online order is completely safe and secure. All information is stored on a secure server and deleted after 30 days to ensure protection. We do not give any information to outside parties.